Category: Uncategorized

  • “Press FAQ” series (post 6): Why the people powering your startup matter more than your product

    In the last post, we broke down how to frame your launch as more than just a market entry. But once you’ve nailed the “why now,” the next question reporters will ask is: who’s making it happen?

    In startup PR, products don’t get covered as much anymore, but people’s stories do. Your team, your story, and your early adopters are the real credibility builders. It’s time to shine a light on the people behind the tech.

    Not just who built the product, but who’s behind the company’s vision. That means your founding team, your executive leadership, your investors and board, and yes, your early customers. Stop letting this voices hide from PR.

    Who are the people behind the technology?

    A few years ago, I worked with a fast-scaling fintech startup that had everything going for it on paper: strong growth metrics, recent funding, and a clear U.S. expansion plan. But press interest stalled. Why? We were leading with the standout product and completely forgetting the people.

    Once we pivoted and put the spotlight on the CEO’s story: a former community banker turned founder after watching underserved small businesses struggle to access capital; everything changed. And the press had something real to write about.

    Five Qs to help you highlight people, not product

    1. Why are you the right person to build this now?

    Reporters want more than credentials, they want a connection. What in your background, experience, or values makes this company your calling?

    What to prep: A compelling personal story or industry insight that shaped your decision to start or join this venture.

    2. Who’s leading your next phase of growth and what’s their edge?

    Investors and press want to know who’s operationally leading your U.S. rollout, product evolution, or sales expansion, and why they’re qualified.

    What to prep: Leadership bios with traction, plus any expansion plans and details you can share.

    3. What do your early customers say about working with you?

    Nothing builds credibility faster than customer proof. Expect journalists to ask for user feedback, case studies, or direct quotes.

    What to prep: Testimonials, feedback loops, or a customer willing to be interviewed.

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    4. Who’s backing you and why does that matter?

    Investors, board members, and advisors are more than just names. If they’re strategic to your growth, signal it. If they’ve had past wins in the space, highlight that pattern.

    What to prep: A short list of notable backers and what value they bring (beyond the check).

    5. How is your team built to scale, now and long-term?

    Reporters want to know if you have staying power. That means people, not just plans. Who’s in place now? What hires are next? What culture are you building?

    What to prep: Headcount, hiring goals, geographic strategy, and values that shape your team.

    It’s not enough to say you have a strong team… Journalists want proof. They want to see the faces, hear the stories, and understand who’s driving your business forward.

    —

    So how do you turn your people into press-ready assets? It starts with storytelling, prep work, and a few strategic materials that can put the spotlight on the humans behind your headlines.

    Here’s how to bring the “who” into your PR strategy, and make sure the people powering your company get the recognition (and trust) they deserve.

    Putting “people behind the tech” into PR practice

    Journalists want real stories, faces, and voices into your press strategy from day one. Here’s how to do it.

    1. Write a founder origin story that goes beyond your resume. Turn your “why now, why me” answer into a 2-paragraph narrative you can use in pitches, press kits, and interviews. Take a video of your founder telling this story. It should include a personal hook and a clear industry insight.

    2. Create a cheat sheet of leadership soundbites. Pull 1-2 media-friendly lines from each key executive that capture their role, experience, and why they’re uniquely positioned to lead this phase of growth. You should be creating cheat sheets for all common journalist questions, that you can customize based on each reporter’s request.

    3. Build a “faces of the company” slide in your digital press kit. I’ve talked before about the value of a digital press kit, in my “Calling for 2025 Press Kits” post. Be sure to include headshots, titles, and one-sentence bios for your founders and top execs. Bonus: Add a brief “Why they matter now” blurb to give journalists immediate context.

    4. Secure one customer willing to go on the record. Identify and nurture at least one happy early adopter who’s comfortable being quoted by the press. Prep them with talking points, or better yet, get a written and video testimonial ahead of time.

    5. Develop short, punchy case studies. Create 1-pagers or internal slides that outline key customer success stories. Focus on the problem, the implementation, and measurable results (with real names if possible). Try to get your customer to be as specific as possible on benefits and favorite use cases. The more hard data and metrics, the better.

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    6. Curate a list of strategic investors and advisors. Drop marquee logos and explain why these individuals or firms matter. Did they lead similar companies? Have they helped with go-to-market or hiring? Try to get an investor to go on record with the media or provide a quote in a press release. Explore how they will help establish you as a key player in the industry.

    7. Publish a “where we’re headed” section on your about page. Include team growth plans, open roles, and geographic targets. This shows scale and signals long-term commitment, especially if you’re building a new regional market presence.

    8. Record a 1-minute founder video. Great for LinkedIn, pitches, and media kits. Focus on the “why you built this” and “why now” narrative. Keep it raw and real, though, journalists love unpolished passion.

    9. Add culture and values to your press narrative. Make sure journalists know how your team works, not just what you’re building. Include this in your boilerplate, website, or by weaving it into interviews.

    10. Host a virtual “meet the team” press briefing. Even with no major news, you can offer reporters access to key execs, investors, or even power customers. Position it as a behind-the-scenes on the people building something big, and tie it to a trend with data.

    The best PR isn’t just about showcasing what you’ve built, it’s about showing who’s behind it and why they’re the ones to trust. If you want media coverage that lasts longer than your launch day, start investing in your people’s story now.

    In the next post, we’ll move from who is behind your company to what proves you’re ready. We’ll break down what kind of traction and proof points reporters are looking for, how to present them clearly, and how to turn your funding, customers, and growth into newsworthy validation.

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  • FAQ Series (post 5): Cracking the U.S. launch

    In the last post, we focused on how to position your product for the press. Specifically, how to pitch the problem you solve, not just the features you’ve built. We covered how to sharpen your messaging so journalists can quickly grasp what you do, how you’re different, and why it matters right now.

    But once you’ve nailed the differentiated product pitch, the next question is where you’re launching it, and why that market matters. That brings us to the U.S. launch:

    How do you frame your U.S. entry as a moment that’s not just logical, but truly newsworthy?

    For international companies, the U.S. launch is more than just a new market entry, it’s a media moment. And journalists will want to know: “Why here? Why now? And why should anyone care?” It’s not enough to say the U.S. is a “big market” (they know). You need to show how your timing, approach, and differentiation make your entry newsworthy.

    And there’s good reason to take that framing seriously… According to TechCrunch, nearly half of all global startup funding still flows through the U.S., and media attention often mirrors that investment. The U.S. isn’t just the biggest tech market, it’s also the loudest.

    A strategically timed launch here can open doors to capital, partners, and mainstream press that are harder to reach elsewhere. But only if you can clearly articulate why your U.S. launch matters now, and how your company stands out from the wave of international entries that reporters see every quarter.

    5 best practices for a U.S. launch

    Don’t say you’re launching in the U.S. “because you’re ready.” Say you’re launching now because the market is ready. And prove it with data or quantitative metrics. What to prep:

    • A market shift, trend, or demand spike that makes now the right moment

    • A strategic reason for prioritizing U.S. entry

    • Any U.S.-specific partnerships, customer interest, or pull signals

    Example soundbite: “We’ve seen a surge in U.S. demand post-[X regulation or trend], and it’s clear this is the right moment to invest in the market.”

    Journalists often ask: Are you already live/GA in other countries? Or, why the U.S. first (or last)? What to prep:

    • A high-level global timeline

    • Why U.S. expansion fits your growth goals

    • How your product or team is set up to localize and scale

    Example soundbite: “We launched in the U.K. and Germany first to test in highly regulated environments. Now we’re bringing that rigor to the U.S. market with lessons learned baked in.”

    This is key. Don’t assume one-size-fits-all messaging works across borders. What to prep:

    • What you’ve changed for U.S. customers (UX, pricing, messaging, etc.)

    • How your U.S. go-to-market differs

    • Local partners or hires supporting the rollout

    Example soundbite: “We’ve adjusted onboarding and support specifically for U.S. SMBs, who expect more self-serve functionality than our European clients.”

    Journalists want to know: Are you hiring here? Investing here? Building here? What to prep:

    • Whether you’re opening a U.S. office

    • Plans for local hiring or leadership

    • Your long-term U.S. presence and commitment

    Example soundbite: “We’re opening a New York office and building out a local sales and customer success team. This isn’t just a remote launch.”

    The U.S. media landscape loves a challenger story. But only if you can show up with a clear edge. What to prep:

    • Who your U.S. competitors are (and what they’re getting wrong)

    • Why your product or philosophy is different

    • A compelling angle on why now is the moment to take market share

    Example soundbite: “The legacy players in this space have grown bloated and expensive. We’re offering a more agile, accessible solution and the U.S. market is asking for it.”

    Your U.S. launch isn’t just a milestone, it’s also a message, and reporters want to know what that message says about your timing, your strategy, and your staying power. The best founders prep for this moment like they prep for fundraising:

    • Confident positioning

    • Local proof points

    • And a vision that feels both ambitious and tailored

    Make it clear this isn’t just “another market.”

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    In the next post, we’ll shift focus from your entry strategy to the people behind it. Once journalists understand what you’re launching and why now, their next question is: Who’s leading the charge?

    We’ll cover how to position your founding team, your U.S. leadership, and your long-term vision in a way that builds credibility and gets the media’s (and investor) attention.

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  • Launching startups from stealth: a countdown

    Launching startups from stealth: a countdown

    A 6-month launch timeline for PR

    Around 90% of startups fail, and 10% within the first year. But specializing in startup PR for the past 17 years has taught me some things about launching a startup into the wild.

    For example, the most consistent question I get from startup founders over the last 17 years is:

    What does a 3-6 month PR launch timeline look like?

    They’re usually looking for a fast, effective launch. I get “we need to launch in the next month” more times than I can count. But those aren’t the company launches that succeed for the long-haul.

    How and when do you solidify positioning your startup, its product and services? Is it better to launch from stealth with a punch, or when it’s more appropriate to take baby steps into the spotlight?

    For every company, the goals and strategies for launch are different. That said, there is a general timeline for building the foundation of your PR plan.

    Here’s a 6-month snapshot:

    Month 1: laying the groundwork

    To set the stage for successful startup PR, start by defining your startup’s story. Develop clear messaging by answering:

    • Who are we?
    • What problem do we solve?
    • Why now?

    Identify key audiences like customers, investors, and media. Tailor your messaging to resonate with each.

    Build a press kit with essentials like your logo, founder bios, product visuals, and a fact sheet. And secure a website domain with a polished “coming soon” landing page.

    Begin networking softly with journalists and influencers to build relationships without pitching yet.

    These steps ensure your startup is ready to make a strong debut.

    Month 2: building relationships

    Start warming up your ecosystem with strategic actions.

    This means quality over quantity, people. Begin building credibility by sharing thought leadership content or industry updates on social media.

    Ensure your company and executive LinkedIn profiles are set up and aligned with your messaging to present a cohesive brand image. I can’t tell you how many founders and CEOs I’ve worked with who don’t have an active LinkedIn presence, or any sort of relationships already established with media or influencers in their space.

    Next, identify key journalists and bloggers in your niche. Start engaging with their work by commenting thoughtfully or sharing their articles on social platforms.

    Create a timeline for essential launch assets, such as your website, product demos, and press release, to keep your efforts organized.

    And finally, conduct initial market research to refine your value proposition and ensure your messaging resonates with your target audience.Subscribed

    Month 3: pre-launch awareness

    To create buzz while keeping your plans under wraps, start by launching a blog on your website and publishing 2–3 foundational posts on industry trends, challenges, and opportunities that subtly hint at your upcoming solution.

    Launching a solution backed by AI? Start writing about the process of incorporating AI into your business, the risks and rewards, and any results you’ve seen to-date.

    On social media, tease your launch with vague but intriguing updates, such as, “Something exciting is coming—stay tuned!” Build an email list by offering exclusive updates for early subscribers through a sign-up form on your landing page.

    Meanwhile, prepare and test product demos or prototypes to ensure they’re polished and ready for the launch.

    Finally, engage a select group of advisors, potential customers, or beta testers to gather valuable feedback and build anticipation.

    Month 4: building momentum

    To expand your presence and start seeding your story, begin pitching exclusive pre-launch briefings to journalists, emphasizing the bigger picture of your story rather than just your product.

    Wow, a two month lead? YES! Media journalists and influencers have never heard of you. You’ll want a brief bio and elevator pitch for what your company does and who it targets, without giving away the news. This is all about building relationships, not pitching, yet. Bottom line: you want the media to recognize your name/company when the news pitch hits their inbox in a month or so – and be interested in the story you have to tell.

    Create a compelling launch video or visual assets to share on social media and your website, generating excitement and engagement.

    Collaborate with beta users or early customers to gather testimonials or success stories that add credibility and humanize your narrative.

    Write and rehearse a powerful launch-day pitch tailored for investors, media, and the public to ensure your message resonates.

    Simultaneously, finalize logistics for launch day, including event planning, media invitations, and PR distribution tools, to ensure a seamless and impactful debut.

    Month 5: countdown to launch

    To amplify your pre-launch efforts, release a countdown campaign on social media, sharing sneak peeks of your product or team to build anticipation.

    Secure a media partner or an exclusive feature story to coincide with your launch day, ensuring wider exposure.

    Finalize your press release, focusing on the “why” of your company and incorporating strong quotes from the founders to make it compelling. Begin targeted email outreach to key stakeholders, including investors, partners, and journalists, to ensure they’re engaged ahead of the big day.

    Again, this is a month *early.*

    Finally, test your website under launch conditions to confirm it can handle the expected surge in traffic seamlessly.

    Month 6: launch and beyond

    On launch day, execute your plan by releasing your press release, posting your announcement on social media, and following up with media contacts to maximize coverage. Host a virtual or in-person event, such as a webinar, live product demo, or Q&A session, to directly engage with your audience.

    Monitor media coverage and social media mentions closely, responding to your audience and amplifying positive stories to maintain momentum.

    Keep the conversation going post-launch by publishing follow-up content like case studies, how-to guides, or behind-the-scenes stories to deepen engagement.

    Finally, evaluate key metrics such as web traffic, sign-ups, and media coverage to assess your success and refine your PR strategy for the next phase of growth.

    Final thoughts

    Launching a startup is as much about strategy as it is about timing and creativity. The six-month PR timeline outlined here offers a flexible framework, blending foundational actions with imaginative touches to ensure your startup not only steps into the spotlight but shines brightly when it does.

    PR is not a one-size-fits-all solution, it’s a tailored process that evolves with your needs. With careful planning, consistent execution, and a dash of creativity, your startup can make a memorable debut that drives growth and builds lasting connections.

  • How do I help startups secure organic (FREE) speaking spots at industry events?

    How do I help startups secure organic (FREE) speaking spots at industry events?

    While exact acceptance rates aren’t published, this is what anyone in PR (at least for startups) will tell you:

    Off the Record is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.

    How do you get your clients coveted FREE speaking opportunities at industry trade events?

    After 17 years of pitching events for my startup clients, and a recent, very interesting conversation with Uzo Okereke (a PR pro who specializes in events)… let me tell you how it’s done.

    I’ve submitted more formal ‘call for speaking’ proposals than I can count. And very few of them result in an opportunity (unpaid) for my client.

    Instead, I get a lot of offers for sponsorship packages. Are calls for papers a lead gen strategy? Absolutely. Do people get selected through the calls for papers process? Also yes, but not often as I pointed out above.

    So how do you really get selected as a speaker (without sponsorship?)

    According to Uzo, it’s all about building relationships and the long game. Hmm… where have I heard that before?

    In essence, you have to use the fundamentals of great PR. Not as you would to journalists, but to the event organizer(s) and whoever is on the selection committee for speakers.

    Who selects speakers for this event? Figure it out and get to know them intimately. It’s them you’re pitching.

    PR pros (like Uzo and I) can help you.

    The hardest part (by far) is building relationships with event organizers.

    PR pros spend hours on crafting the right pitch and proposal topic, and we’re relentless at driving earned visibility to make you stand out. But we face many challenges (time being one of them) when it comes to authentic, genuine relationships with event organizers.

    How do you build relationships with event organizers?

    Here are 6 best practices:

    As a startup, what does it take to craft a compelling pitch? For starters, a good story. The key is getting other faces involved in that story to participate, too.

    But that doesn’t mean they have to actually speak at the event itself.

    Pros like Uzo and I can help:

    To secure a coveted, unpaid speaking spot at a major industry conference, submitting a generic bio and a jargon-filled topic won’t cut it. This is especially true at events that are flooded with hundreds (if not thousands) of proposals.

    Event organizers are under pressure to deliver engaging, relevant content, and they need to know your speaker will deliver.

    Every session should be a headliner.

    Your submission has to stand out from the start. That means building a pitch that’s more than just a good idea, it’s a proof point. You need to position your speaker as the expert they can’t afford to ignore, pitch a topic that fills a gap (not blends in), and offer credibility up front.

    Here’s 5 assets every startup (and their PR team) should prepare before submitting a speaker and why these elements matter more than ever):

    Need an events specialist? Book some time with Uko.

    Want to incorporate events into your existing 2025 (and beyond) PR plans? I’m here to help.

  • What I learned from my first high-stakes crisis comms fire drill

    What I learned from my first high-stakes crisis comms fire drill

    A high-ranking executive at a client company was accused

    Years ago, a high-ranking executive at a client company was accused of hunting and slaughtering an endangered species.

    I was still relatively green in my PR career when our team got the kind of call that makes your stomach drop.

    The news hadn’t hit the headlines, and we didn’t know if it was true. The situation had all the hallmarks of a crisis comms nightmare:

    We were supporting the company (not the individual exec), but when an accusation this severe involves leadership, the lines blur quickly.

    What did we do next?

    Looking back now, with more years of experience and a lot more crisis calls under my belt, I see how closely my instincts aligned with best practices for crisis response—even though, at the time, it felt like I was holding on for dear life. Here’s what happened next and the crisis comms lessons that still hold up today:

    Step 1: pause, gather the facts (the first hour is everything)

    The team’s first action wasn’t to react publicly or scramble for statements. We paused and asked the most critical question in any crisis situation: what do we actually know?

    We immediately gathered the team internally and spoke with the client, both the company and their legal team, to assess:

    We didn’t rush to “control the narrative” before knowing the narrative. Every crisis comms pro knows that misinformation spreads faster than truth. Your job is to slow down, get clarity, and avoid making the situation worse with a knee-jerk response.

    Step 2: identify the spokesperson (spoiler: It’s not the exec)

    With an allegation this serious, we knew one thing right away. This executive could not and should not be the face of the company’s response.

    While the legal team worked through the specifics of his situation, we advised the company to designate an alternate spokesperson. Someone with existing credibility and authority, who could speak on behalf of the organization without being tainted by the accusations.

    Never let the person at the center of a crisis be the company’s voice, at least not in the initial phase. The company needs to distance itself from personal allegations while showing it takes the matter seriously.

    Step 3: prep a holding statement (silence is also a message)

    We drafted a holding statement. A neutral, factual statement acknowledging the situation without assigning blame or confirming details. Ours went something like this:

    This message is effective because this buys you time while demonstrating responsibility. It respects due process with no rush to judgment, but it’s clear that you aren’t ignoring the issue. Saying nothing fuels speculation. Saying something measured positions you as accountable and in control.

    Step 4: align internal teams (employees are your front line)

    While external messaging was crucial, we quickly realized the internal audience mattered just as much if not more. Employees were hearing the same rumors, and they were confused, scared, and unsure of how to respond if clients or partners asked questions.

    We worked with the company’s HR and leadership team to draft an internal memo that:

    In a crisis, your employees are unofficial spokespeople, whether you want them to be or not. Equip them with the right message before rumors spiral.

    Step 5: monitor and adapt

    We set up real-time media and social monitoring to track how the story was evolving.

    Both strategically and fortunately for us, the story didn’t reach the press. Had the company started to appear in the news, our real-time monitoring would allow us to spot inaccuracies quickly, identify reporters who were shaping the narrative, and prepare follow-up statements if necessary.

    Despite the lack of media inquiries (phew!), we stayed in daily (sometimes hourly) contact with the client for several weeks, in case we needed to adjust our approach as new information surfaced.

    Crises evolve quickly. What’s true today might not be true tomorrow. Monitor relentlessly, and be ready to pivot your message when the facts change.

    What I learned (and what I’d do differently)

    That experience stuck with me because it was my first real taste of crisis comms in the wild.

    Whether you’re accused of hunting an endangered species, or facing an outage, a layoff, or a legal dispute, the principles remain the same.

    Have you experienced a major crisis drill in your PR career? I’d love to hear your story!

  • PR Daily: 15 ways PR pros can unwind and recharge during the holidays

    PR Daily: 15 ways PR pros can unwind and recharge during the holidays

    Check out my latest article in Ragan’s PR Daily, here: https://www.prdaily.com/15-ways-pr-pros-can-unwind-and-recharge-during-the-holidays/

    The stats on mental health in the PR industry are staggering. But where are the resources for PR pros seeking mental health support?

    • 90% of PR professionals reported experiencing mental health challenges.
    • 67% identified overwhelming workloads as a key stressor.
    • 61% felt guilty taking time off for mental health reasons, while 40% never disclosed their struggles at work.

    The holidays can feel more like a continuation of the grind than a true break. But taking time to reset is essential for your mental health and professional success.

    These 15 tips combine practical self-care with creative, PR-inspired strategies to help you make the most of your downtime.

    A graphic depicting ways to unwind
    1. Treat your family like a case study

    Use your storytelling skills to dive into your family’s year. Ask about their “key milestones” and “biggest challenges,” then draft a mock press release or “Year in Review” post for fun.

    1. Establish clear boundaries

    Communicate your holiday schedule to clients and colleagues early. Set up email auto-responders and trust your team to handle any urgent needs. Boundaries are the gift you give yourself.

    1. Write for joy

    Take time to write something just for fun. It could be a holiday poem, a fictional crisis plan for an overcooked turkey or a whimsical pitch for Santa’s rebranding.

    1. Practice a digital detox

    Carve out specific times to unplug from email and social media. Replace the screen time with journaling, reading or spending time outdoors.

    1. Craft your personal brand statement

    Reflect on your professional and personal goals for 2025. Write a mission statement or tagline for yourself. Something that inspires you to be your best self in the new year.

    1. Build a gratitude media list

    Create a “VIP” list of people who’ve supported you this year — mentors, clients, or colleagues. Send thank-you notes or thoughtful messages to show your appreciation.

    1. Celebrate small wins

    Write a list of your accomplishments from 2024, big and small. Share them with someone who supports you or simply keep them as a reminder of how far you’ve come.

    1. Turn holiday stress into a PR challenge

    Create a lighthearted crisis comms plan for unexpected holiday stress, like last-minute shopping or family disagreements. This adds humor to the season and keeps your problem-solving sharp.

    1. Treat self-care like a campaign

    Plan self-care activities the way you’d plan a PR campaign. Schedule time for activities that recharge you. Whether it’s yoga, a long walk, or binge-watching your favorite holiday movies.

    1. Host a holiday brainstorm

    Get creative with loved ones by brainstorming “new traditions” or the “wildest holiday celebration ideas.” It’s a fun way to bond and keep your brainstorming skills fresh.

    1. Schedule a mini digital spring cleaning

    Clear out old emails, organize your desktop or tidy up your workspace. A fresh start is an excellent way to prepare for the year ahead.

    1. Say no to overcommitment

    It’s okay to decline extra holiday tasks or events. Protecting your time and energy ensures you can fully enjoy the commitments you’re responsible for.

    1. Design a vision board for 2025

    Cut out magazine clippings or create a digital collage of goals and aspirations for the new year. It’s a creative and relaxing activity that sets the tone for success.

    1. Reflect on your ‘why’

    Take some quiet time to reconnect with the purpose behind your work. Why do you love PR? What impact do you want to have? This reflection can reignite your passion.

    1. Connect with your community

    Join a professional gathering, like the PRos Against Su*cide meetup this December, to bond with peers who understand the industry’s unique pressures. Shared experiences can offer a sense of support and belonging.

    By blending practical self-care with creative approaches, you can recharge for 2025 while staying true to your PR roots. Remember: prioritizing yourself is the best strategy for long-term success.

    I’d love to hear your thoughts on how you’re managing your mental health this holiday season. Join PRosAgainstS@gmail.com.